Cancelling or rescheduling an appointment
If you need to cancel or reschedule a session, please contact Holotropica S.L. at info@holotropica.org.
Cancellations made at least 24 hours before the scheduled session may be rescheduled or, if the session has already been paid for, the client may request a refund of the amount paid.
Cancellations made less than 24 hours before the scheduled session, as well as failure to attend an appointment without prior notice, are not eligible for a refund, except in justified circumstances or where otherwise agreed with the professional.
Cancellation by Holotropica
If Holotropica S.L. has to cancel a session that has already been paid for, the client may choose either to reschedule the session at no additional cost or to receive a full refund of the amount paid.
Refunds
Where a refund is due, it will be made using the same payment method used for the original payment, whenever technically possible.
Holotropica S.L. will process the refund once the request has been accepted. The time required for the refunded amount to appear in the client's account may depend on the bank and the payment method used.
If a duplicate or incorrect payment has been made, or payment has been taken for a service that ultimately cannot be provided, the corresponding amount will be refunded once the issue has been verified.
Sessions already provided
Once a session has been provided, the amount paid for that service will not be refundable, without prejudice to any rights the client may have under applicable law.
Statutory right of withdrawal
Where the statutory right of withdrawal applies to an online contract, the consumer may exercise it within the period established by law by writing to info@holotropica.org. This right is separate from the option to cancel or reschedule an appointment under the 24-hour rule.
If the consumer expressly asks for the service to begin during the withdrawal period, the consumer must pay the proportionate amount for any service already provided. The right may be lost after full performance only where performance began at the consumer's express request and after the consumer had been informed of that consequence.
To exercise the right of withdrawal, send an unambiguous statement to info@holotropica.org with the information needed to identify the contract.
How to request a cancellation or refund
Requests to cancel or reschedule an appointment or to obtain a refund should be sent to:
Holotropica S.L.
Calle Juana Francés 2, bungalow 10
03540 Alicante, Spain
info@holotropica.org